Effective Date: June 01, 2026

Last Updated: June 18, 2026

Nie’s Pharmacy (“Nie’s Pharmacy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information and protected health information (“PHI”) that we receive, create, maintain, or transmit in connection with pharmacy services.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, submit prescription or pharmacy-related information, use our patient portal or mobile application, request prescription fulfillment, make a payment, or receive pharmacy services.

Nie’s Pharmacy operates in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, commonly known as HIPAA, where applicable.

1. Jurisdictions Served

Nie’s Pharmacy only provides pharmacy services, prescription fulfillment, and prescription shipment in jurisdictions where it is properly licensed, authorized, or otherwise legally permitted to operate.

Nie’s Pharmacy currently serves the following jurisdictions only:

Arizona, Colorado, Florida, Hawaii, Indiana, Kentucky, Maine, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Utah, Wisconsin, and Wyoming.

Nie’s Pharmacy does not accept payment for, dispense, or ship prescription medications to states or jurisdictions not listed above.

Certain services may be further limited depending on medication type, prescription requirements, controlled substance rules, sterile medication requirements, state-specific pharmacy laws, prescriber licensing requirements, payer requirements, and other applicable laws.

2. Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

• Name
• Date of birth
• Mailing address
• Shipping address
• Email address
• Phone number
• Payment-related information
• Government-issued or insurance-related identifiers, where required
• Account login information for our website, portal, or application

Health and Prescription Information

This may include:

• Prescription details
• Medication history
• Allergies
• Health conditions relevant to pharmacy care
• Prescriber information
• Pharmacy benefit or insurance information
• Refill history
• Consultation notes or pharmacy communications
• Shipping and fulfillment status

Technical and Website Information

When you use our website, portal, or mobile application, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of access
• Cookies or similar tracking technologies
• Application usage logs
• Security and authentication logs

3. How We Use Information

Nie’s Pharmacy may use personal information and PHI for purposes including:

• Verifying identity
• Reviewing, processing, and dispensing prescriptions
• Confirming prescription validity
• Communicating with prescribers
• Coordinating refills
• Providing medication counseling or pharmacy support
• Processing payments
• Shipping prescriptions only to permitted jurisdictions
• Providing customer service
• Maintaining patient records
• Operating our website, portal, and mobile application
• Meeting legal, licensing, regulatory, audit, and compliance obligations
• Preventing fraud, misuse, unauthorized access, or unlawful activity
• Responding to patient inquiries, complaints, or requests

We do not sell PHI.

4. HIPAA and Protected Health Information

When Nie’s Pharmacy creates, receives, maintains, or transmits PHI, we use and disclose that PHI only as permitted or required by HIPAA and other applicable laws.

We may use or disclose PHI for:

Treatment

For example, to dispense prescriptions, contact your prescriber, provide medication counseling, or coordinate pharmacy care.

Payment

For example, to process payment, submit insurance claims, verify benefits, or resolve billing issues.

Healthcare Operations

For example, to conduct quality assurance, compliance reviews, audits, credentialing, licensing, fraud prevention, and internal business operations.

As Required by Law

We may disclose information when required by federal, state, or local law, court order, subpoena, regulatory agency request, public health obligation, or other lawful process.

5. Sharing of Information

We may share information with:

• Licensed prescribers
• Pharmacists and pharmacy staff
• Insurance plans, pharmacy benefit managers, or payment processors
• Shipping and logistics providers
• Technology vendors supporting our website, patient portal, mobile application, pharmacy systems, or communications
• Legal, regulatory, licensing, or compliance authorities
• Service providers operating under written agreements requiring appropriate confidentiality and security protections
• Other parties as authorized by you or permitted by law

We require vendors and service providers that handle PHI on our behalf to maintain appropriate safeguards and, where required, enter into business associate agreements.

6. Payment and Shipping Compliance Safeguards

Nie’s Pharmacy maintains manual and technical safeguards to prevent payment acceptance, dispensing, or shipment to jurisdictions where we are not licensed or legally authorized.

These safeguards may include:

• Maintaining an internal list of approved jurisdictions
• Displaying the jurisdictions served on our website
• Restricting checkout, payment, prescription processing, and shipment to approved jurisdictions only
• Reviewing patient shipping addresses before fulfillment
• Rejecting or canceling orders with shipping addresses outside approved jurisdictions
• Verifying prescription and prescriber information before dispensing
• Applying medication-specific restrictions, including controlled substance and sterile medication requirements where applicable
• Staff review of orders prior to shipment
• Periodic review of licensing, state restrictions, and operational controls
• Use of pharmacy management systems, address validation, and compliance checks where applicable

If a patient submits information from a state or jurisdiction that Nie’s Pharmacy does not serve, Nie’s Pharmacy will not process payment for shipment to that jurisdiction and will not dispense or ship the prescription there.

7. Patient Portal and Mobile Application

Nie’s Pharmacy may offer a patient portal or mobile application to help patients access pharmacy-related services, such as prescription status, refill requests, communications, and account information.

Patients are responsible for maintaining the confidentiality of their login credentials. You should not share your username, password, verification codes, or account access with anyone.

Screenshots or records submitted for compliance, customer service, or review should not contain unnecessary PHI or personally identifiable information unless specifically required and transmitted through an approved secure method.

8. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, improve performance, prevent fraud, understand usage, and support security.

You may be able to disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We do not knowingly use tracking technologies to disclose PHI to third parties in a manner prohibited by applicable law.

9. Data Security

Nie’s Pharmacy uses administrative, physical, and technical safeguards designed to protect personal information and PHI from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include:

• Access controls
• User authentication
• Role-based permissions
• Secure systems and networks
• Encryption where appropriate
• Staff training
• Vendor oversight
• Audit and monitoring procedures
• Incident response procedures
• Secure disposal or retention practices

No system can be guaranteed to be completely secure. If we identify a security incident involving your information, we will respond in accordance with applicable law.

10. Data Retention

Nie’s Pharmacy retains records for as long as necessary to provide pharmacy services, comply with legal and licensing requirements, resolve disputes, maintain business records, and meet regulatory obligations.

Prescription and pharmacy records may be retained for the period required by applicable federal and state pharmacy laws.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information and PHI, including the right to:

• Request access to certain records
• Request correction of certain information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive an accounting of certain disclosures
• Receive a copy of applicable privacy notices
• File a complaint if you believe your privacy rights have been violated

Requests may be subject to identity verification and legal limitations.

To exercise privacy rights, contact us using the information below.

12. Children’s Privacy

Nie’s Pharmacy does not knowingly collect personal information from children without appropriate consent from a parent, guardian, prescriber, or other legally authorized person where required.

Prescription services for minors must be handled in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website, portal, mobile application, or pharmacy services after updates means you acknowledge the updated Privacy Policy.

14. Contact Information

For privacy questions, complaints, or requests, please contact:

Nie’s Pharmacy

Address: 11745 Madison Pike, Independence, KY 41051

Phone: 859-356-3941

Email: privacy@niespharmacy.com

Website: niespharmacy.com